Warranty and returns
Despite the high quality of our products, it can occur that you receive a product that is not perfect. If that happens we'd like to provide you with a suitable solution as quickly as possible.
ALWAYS 2 YEARS WARRANTY
We are convinced of the quality of the products we offer. Therefore we always give 2 years guarantee on all your purchases.
14 DAY MONEY-BACK PERIOD
Retrofitlab.com operates a 14 day approval and inspection period for all online orders. This period starts when you have received the product. After 14 days the purchase agreement becomes final. During this period you should handle the product and packaging carefully, if reasonably possible. Try the product out to the extent necessary in order to decide whether you wish to keep it. The product can be viewed and reviewed, as you would do in a shop. When there is damage to the product or its packaging, this will be deducted from the return. When the product is used in this period, and now returned, the costs for use, such as cleaning or repair costs, will be deducted from the return. When you return a product within the 14 day money-back period, we are obliged to pay you the purchase price, including shipping and any debit or administration costs, back within 14 days from receiving your return.
DAMAGE UPON RECEIPT
All products are packaged safely and checked by Retrofitlab.com before shipping. If you nevertheless do receive a damaged product, please report the damage before returning the order.
There are a number of reasons you may decide to return (a part of) your order. Read this information through carefully to avoid any misunderstandings and delays. If you wish to return a product, the method of shipment and the condition of the product must comply with our stated terms and conditions.
For the return of a shipment we use a return form. By filling in this form and sending it to us, you let us you know that you want to return your shipment. When we have received this form, we will start processing your return. You can always call or e-mail to discuss your return.
Return Shipment and Costs
The correct postal franking costs must always be paid for a return shipment. Packages not correctly franked or marked as returned subject to payment on delivery will not be accepted by us. Retrofitlab.com reimburses the postal costs after returning in case the return is a result of an mistake by Retrofitlab.com or when there is a defective product. If you are entitled to a refund of the shipping costs, we apply a maximum fee. You can also choose to bring the product back or exchange it at the Retrofitlab.com office. This is fast, easy and free of charge.
The maximum fee for a return shipment is € 6,95 within the Netherlands, € 9,95 for Belgium and Germany, € 25.95 for the rest of Europe and € 29,00 for the rest of the world.
Warranty and Returns
Tolweg 2W 3851 SK Ermelo
Excluded from return
All the custom work, such as our retrofit service, and the products used for retrofit service, are not eligible for return. All products purchased in our outlet are excluded from return. After using Butyl, it is no longer possible to return this product.